It’s a fact that one or more people in your business are doing things that either

You might have a new project or idea for which you need support from your team.Or

How do you influence the behaviour of some of the most challenging people in your

"The most important capacity we possess is our ability to influence ourselves and

Influencing habitual long term behaviour change is not easy, it’s complicated,

Understanding the success of your brand and its relevance to your customers is vital

As a business leader or manager, one of your jobs is to solve difficult issues and

Your business must respond to changing markets, technical advances and customer demands

When a difficult conversation is looming you must choose to deal with it or drop

Feelings are an unavoidable part of every difficult conversation. Fail to get your

Like any difficult conversation, there are skills to handling it well, however when