Running your business, especially at present, is challenging. You and your

Your business is successful because you’ve had sales and you’ve won business

How efficient is your business?  If I asked you which parts of your business

If you believe that the levels of enthusiasm and commitment in your team are hard-wired,

If your customers believe your customer service provision is hard work, time consuming

When starting a new job, people do not come to work to lose, they come to win –

If asked, what do you think your customers would say about your customer service?How

Your team’s enthusiasm has a direct impact on their productivity and on the success

When it comes to getting customer service right in your business, is your problem-solving

You know you get the most out of your people and your team as a whole when they are

When it comes to solving customer issues, you create loyal customers primarily by

You can easily identify the people in your business who are openly difficult, uncooperative