As a business owner or manager, you believe in your business, you believe in your

When you watch a movie, you can almost believe anything on-screen, because it’s

Like many business owners or managers, do you find the recruitment process a lottery?What’s

I am sure like every business owner you have doubts.Doubts that you are:taking your

You might not think you need to invest in the care of your customers, you might think

Taking customers for granted is a recipe for lost profits and ultimately business

Customers will only receive the level of care they expect if every member of your

What happens to your business results when your customers think you do a magical

Do you know your customer 'moments of truth' like Scandinavian Airlines do?As a business

As a rule, humans don’t have a particularly strong track record of making good

When Jan Carlzon took over at Scandinavian Airlines (SAS) in 1981 the airline was

Your customers… they are the reason you have a business.Wouldn’t it be great