Have well-structured accountability conversations in your business
The Business Dictionary Definition of accountability is:
“The obligation of an individual or organisation to account for its activities, accept responsibility for them, and to disclose the results in a transparent manner”.
The words obligation and responsibility can be intimidating and scary if accountability is defined like this and it’s no wonder that people think of it as a punishment when something goes wrong…
But it doesn’t have to be like this…
Accountability in your business should be looked at as an opportunity to strengthen your business and the relationships within it.
How often do you hold the people in your business accountable?
Ken Blanchard (world-renowned business author and trainer) suggests: “The greatest test of a relationship is what happens when someone lets you down. Yet these are the moments of greatest opportunity”
When you tackle below-par performance early and have a well-structured conversation to solve the issue you WILL strengthen the relationship.
When a colleague lets you down, misses a deadline or agreed target or gives you less in their performance than you were expecting, what do you do?
- Say nothing – the poor performance carries on
- Speak up and possibly create a conflict
Having the conversation is not easy – its awkward, uncertain, uncomfortable and most people are not willing to tackle an issue head on…
Click here to learn how to have well-structured accountability conversations in your business…