In their book Decisive – How to make better decisions Chip and Dan Heath put it

It’s so easy to let the many varied day-to-day jobs of running your business dominate

You might not think you need to invest in the care of your customers, you might think

Your time is precious, so how do you avoid wasting up to 80% of your working week?Who’d

We are all guilty of overconfidence. We naturally assume that we know more than we

Real life business success shows the power of small daily steps. The power of consistent

Taking customers for granted is a recipe for lost profits and ultimately business

Its easy to dismiss the 80/20 principle as just another business gimmick...But, if

Whether you like Ed Sheeran’s music or not, you will have heard of him. He is,

Your emotions have an impact on the business decisions you make.This is not a bad

Customers will only receive the level of care they expect if every member of your

The 80-20 rule in business means that 20% of your time should be spent on the areas